Terms & Conditions
By agreeing to a service with Aperture Services Ltd you are agreeing to these T&Cs. We reserve the right to update them without notice.
What you can expect from us:
Our Commitment:
We’re dedicated to delivering exceptional service and stand by our work. If you notice any issues within 24 hours of a cleaning (missed window, bird mess, water spotting, etc.), inform us for prompt resolution.
Water Fed Pole Technology:
Our water-fed pole method leaves windows wet after cleaning, but they dry spotless. Visit our about us section for details on this process.
Rainy Days & Quality:
We clean even in the rain using the water-fed pole method. Rest assured, rain doesn’t affect our cleaning quality; your windows will dry clear.
Astragal Consideration:
Decorative astragals may come loose during cleaning due to adhesive weakening or natural wear. We’re not liable for replacements if they move or detach during cleaning.
Invoices:
Every job we undertake is accompanied by an invoice, though for domestic customers, these are not automatically sent unless requested. We understand that some customers may require invoices for their records, and we are happy to provide them upon request.
If you need an invoice for a completed job, please contact our customer support, and we will promptly provide the necessary documentation.
What we ask of you:
Your Responsibilities:
To ensure a seamless cleaning process, we kindly request that you prepare for our visit by taking the following steps:
- Close all windows securely.
- Unlock any gates or access points to the cleaning area.
- Clear away any animal mess or obstacles that could impede our cleaning.
Please note that failure to complete these preparations may impact our ability to clean all windows effectively. In such cases, we reserve the right to charge the full price for the scheduled cleaning.
Payment & Service:
To ensure smooth service, we don’t continue cleaning if payment is owed from a previous visit. We’ll send friendly reminders, understanding that life can be busy.
Late Payment Policy:
All outstanding invoices remaining unpaid after 30 days from the clean date will incur a late fee of 10% of the invoiced amount, with a minimum fee of £5. Subsequent late fees will be applied every consecutive 30 days thereafter.
Direct Debit Payments:
Customers who choose Direct Debit as their payment method agree to the following terms:
- In case of a failed Direct Debit payment, a £5 administrative fee will be charged.
- Customers will be promptly notified of any failed payments.
- The admin fee will be added to the next successful payment.
- Admin fees are non-refundable, even if payment information is updated.
- Contact our customer support for dispute resolution within 14 days.
We appreciate your trust in Aperture Services Ltd. For any questions or clarifications, please reach out.
Privacy Policy
Who we are
Our website address is: https://www.aperturewindowcleaning.co.uk.
What personal data we collect and why we collect it
Contact forms
Data collected through our website contact forms includes the following:
Name of enquirer – Required to provide a quote, service and bill customer.
Address of property – Required to provide a quote, service and bill customer.
Contact number – Required to provide a quote, service and bill customer.
Email Address – Required to provide a quote, service and bill customer.
Type of service requested – Required to provide a quote, service and bill customer.
Frequency of service requested – Required to provide a quote, service and bill customer.
Other Details – Details customer chooses or is asked to provide that is required to provide a quote, service and bill customer.
Cookies
Please see our cookie policy for more information on this.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
What rights you have over your data
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can request the deletion of your data from our records by contacting us at [email protected]. This will result in a cancellation of your service, if one is being provided. Some data may need to be retained for accounting and tax purposes. If you have invoices outstanding their data will not be deleted until these invoices are settled.
Where we send your data
Data is collected via the Website Contact form, Email, Facebook Messenger, Phone, Text, Direct Message, Gumtree, Google and in person. Contact made through email, the website contact form and Gumtree is stored in Microsoft Outlook on a company laptop for up to a year.
Contact made via Facebook is stored with them for up to a year. Data is stored in the details highlighted inline with the Facebook privacy policy – https://www.facebook.com/policy.php
Contact made via Gumtree is stored with them for up to a year. Data is stored in the details highlighted inline with the Gumtree privacy policy – https://www.gumtree.com/privacy_policy#personal-info-preserving
If an enquiry becomes a customer the data is transferred to Squeegee App to allow us to provide our services to that customer. We may also use Squeegee to store quote data to allow us to provide a quote.
Squeegee has servers in the UK, Europe and the US. The server data centres provide top level security. This includes:
24/7 physical security guard services, generator or fuel carrier redundancy
and access to the management network only through multi-factor authentication points with key-based authentication limited by role-based access control.
Additional information
How we protect your data
Data is transferred using Transport Layer Security. (TLS) is a protocol which provides privacy between communicating applications and their users, or between communicating services. When a server and client communicate, well-configured TLS ensures that no third party can eavesdrop or tamper with any message. – https://squeeg.ee/squeegee-feature-sections/infrastructure/
Employees of Aperture Services Ltd have access to Outlook, our website, Facebook and Squeegee App. Additionally, select partners (sub-contractors, website developers, Squeegee App Ltd) may be given access to Outlook, our website, Facebook, Gumtree, Google and Squeegee App.
aperturewindowcleaning.co.uk is stored in a UK data centre.
Data is backed up to iCloud Drive and protected with two-factor authentication.
Our email uses TLS level security for email communication.
Our website uses SSL Encryption to protect data as it is transferred.